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OPEN 7 DAYS A WEEK

Our spa is open every day from 10:00 a.m. to 9:00 p.m. You can reach us by phone every day from 8:30 a.m. to 8:00 p.m. The first massage appointment is at 9:00 a.m. and the last one is at 8:00 p.m.

Here is what you need for your spa journey:
- A bathing suit;
- A reusable water bottle.

Feel free to bring a book, a magazine, or a journal if you are feeling challenged by the digital detox or silence policies.

We provide the essentials: a bathrobe, two towels, an electronic padlock and shower products. Hair dryers, flat irons and hair accessories are provided in the locker room.

The spa sells bathing suits, reusable water bottles and sandals at the front desk.

You agree to abide by spa etiquette:

RELAXATION
- Silence is mandatory on the premises to ensure deep relaxation
- Technology-free zone: electronic devices are not permitted
- Kid-free zone: Experience reserved for ages 18 years and over

SOUND ENVIRONMENT
- Please shower before the baths experience (before & after massage)
- Please use your towel to sit on
- Bathing suits are mandatory
- Food from outside is prohibited

To ensure the quality of the experience and the safety of other guests and employees, there will be zero tolerance for non-compliance with these policies.

Please do not hesitate to reach out to our on-site staff if you have any questions or comments during your experience.

Here is a list of our installations for an immersive journey:

HOT
- Eucalyptus steam bath
- Finnish dry sauna
- Hot pool
- Thermal waterfall

COLD
- Cold plunge pool
- Cool shower

RELAXATION
- Heated benches
- Zero-Stress room
- Relaxation areas

Thermal Journey + Massage
- You can arrive to enjoy the thermal journey up to 2 hours before your massage.
- Please note that guests must check-in a minimum of 30 minutes prior to your massage therapy appointment. If you are late for your massage, the missed time cannot be recovered during the session.

Thermal journey with Reservation
- Please check-in at your designated thermal journey reservation time or within 30 minutes of that time. Beyond that, you will be placed on our regular waiting list.

There is no time limit for your visit, but guests do not have in-and-out privileges.

Time permitting, thermal therapy before or after your massage will be beneficial. Starting your spa journey with thermal therapy helps begin the relaxation process and sets you up to get even more from your massage. Using the thermal installations after your massage will optimize its benefits and promote deeper relaxation. Please note that guests do not have in-and-out privileges.

Thermal therapy may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypotension, especially when the conditions are viewed as serious and/or uncontrolled. Always consult your doctor for personalized medical advice. It is possible that a note from your health care provider will be required for massage therapy.

Our prenatal massage is perfectly adapted to the special needs of pregnancy, as it may help relieve tension, soothe heavy legs, and improve sleep. It is made available as early as the 13th week of pregnancy. When booking your appointment, please indicate how many weeks pregnant you are.

Thermal therapy is not recommended during pregnancy, as sudden temperature changes can lead to complications. Please consult your health care provider.

We provide tea, a cold pressed juice and water on-site. Also, to complement your journey, it will be our pleasure to refer you to excellent restaurants in Old Montreal. Please note that guests do not have in-and-out privileges.

Our therapists are professionals and work with the utmost respect for each individual. For privacy reasons, a sheet covers the guest at all times and only the area being massaged is uncovered. For optimal relaxation, we recommend no clothing, but the decision is yours to make.

To capture your experience, photos may be taken before or after your thermal journey. It’s a great way to record how you felt when you arrived and your overall feeling of wellness after your immersive experience!

The comfort and privacy of all our guests is important to us. No cameras or cellphones will be tolerated on-site during opening hours.

No. Thermal therapy exacerbates the effects of alcohol and drugs. Therefore, for health and safety reasons, it is advisable to abstain or to drink responsibly. Alcohol and cannabis consumption is strictly forbidden outside or inside the premises, including our entrance.

We may ask you to safely leave the premises if you appear to be intoxicated.

We do not have parking facilities for our guests. Paid parking is located less than 400 metres from the spa on King Edward Quay. Also, parking on De la Commune Street is free on Saturdays and Sundays. The spa is also easily accessible by metro (only a 5-minute walk from the Place d’Armes station, by bike or Bixi.

Reservations are required for Thermal Journey + Massage and recommended for a guaranteed check-in time for your Thermal Journey – especially Friday through Sunday and statutory holidays.

Impulsive by nature? It is possible to experience the Thermal Journey without Reservation, as we do allocate time slots for walk-in guests – but you could find yourself on a waitlist if the spa is at capacity.

Guests with massage or thermal therapy reservations have priority access into the spa. This policy does not apply to other members of the group if they do not have a reservation.

To change or cancel a reservation, please contact us by phone between 8:30 a.m. and 8:00 p.m. at tel: 514 288-2009.

Please note that any cancellation or reschedule made less than 48 hours in advance will result in a cancellation fee. The fee will be equal to 50% of the reserved services amount.

The credit cards approved for online reservations/payments are VISA. MasterCard and AMEX. To minimize fraud and unauthorized charges to your credit card, we verify the validity of transactions by using Address Verification Service (AVS), CVV and 3D Secure (3DS) protection. Please note that the postal code associated with your credit card and the CVV code will be verified with the card issuer or bank. Transactions will be rejected by your card issuer if AVS and CVV do not match the credit card issuer’s information. 3DS will apply only to clients who have enabled this feature with their financial institution.

On the premises, we accept the following forms of payment: credit card (Mastercard, Visa, Amex), debit, cash and of course, our gift cards.
• Monetary Scandinave Spa gift cards can be redeemed at the time of your spa visit. Some conditions apply.
• Promotional gift cards or gift certificates are destination-specific and redeemable exclusively at the indicated destination.

Please note that as of December 18, 2020, Scandinave Spa no longer accepts WaySpa gift cards.

Any cancellation or reschedule made less than 48 hours in advance will result in a cancellation fee. The fee will be equal to 50% of the reserved services amount.

A valid credit card is required to make a reservation. Payment is taken at check-in.

Please note that any cancellation or reschedule made less than 48 hours in advance will result in a cancellation fee charge of 50% of the booked services total.

All of our massage therapists are members of a recognized Quebec association and can issue receipts for the value of the massage offered for insurance purposes. Simply request one when you complete our health questionnaire or ask your massage therapist directly.

We recommend that you check directly with your health insurance provider to know which associations are covered by your current plan, especially if you or your insurance company are not from Quebec.

Our spa is a child-free facility designed to help our guests fully rejuvenate body and mind. Services are reserved for ages 18 and over.

At this time, we have only male and female gendered changing rooms and shower facilities. All guests are welcome at the Scandinave Spa Vieux-Montréal, regardless of gender identity. Transgender, transsexual and intersex guests are free to choose the changing room of the gender with which they most identify and feel most comfortable using. For more privacy, guests may change in the private bathrooms in the men’s or women’s locker rooms.

Please call 514-288-2009 to address any questions or concerns to our reservations team.

Our site and installations in the historic district of Old Montreal are not wheelchair accessible.