Frequently Asked Questions
Reservations, Policies & General Information
Do I need a reservation?
Reservations are highly recommended to guarantee your visit. All Massage treatments must be reserved in advance. The Thermal Spa (Scandinavian Baths) experience can be reserved in advance. Guests who do not have Thermal Spa reservations have 2 other options to try:
1. Walk-in Access
2. Wait List Access
For more details, visit here.
NOTE: We do not have a cancellation list.
How do I make reservations?
Reservations are available online or by phone. We require full payment for reservations at time of booking.
Massage treatments are available to reserve up to 4 months in advance. We recommend booking your visit in advance for best availability, especially for weekend and busy holiday time periods.
The Thermal Baths reservation schedule is available for 4 weeks of time in advance. New Baths availability opens daily online and by phone.
Reservations are required for Massage treatments and for guaranteed check-in time for the Thermal Spa (Baths) experience. There is walk-in availability for the Thermal Baths, but Guests may be subject to a Wait List upon arrival if the spa is at capacity. We do not have a cancellation list. The Wait List is managed by our Wait List link. Guests will receive a text notification when it is time to check-in. Thermal Spa access is not guaranteed via the wait list. More information about how the Wait List works can be found here.
Please note: Vouchers and other promotional offers cannot be redeemed for RESERVED Thermal Baths Access.
What is your cancellation policy?
Reservation changes, cancellations, and refunds are permitted up to 24 hours before your appointment/reservation time. Same day reservations cannot be changed, cancelled or refunded.
Changes, cancellations, and refunds may be possible within 24 hours, under specific conditions (severe weather warnings, road closures, Scandinave Spa operational issues).
If a Massage Guest is a no-show, a $90 admin fee will be charged to the credit card used for payment.
If a Baths Guest is a no-show, the reservation is non-refundable.
SPECIAL NOTE: Due to the evolving nature of the global pandemic & possible provincial emergency orders that may restrict business operations, Scandinave Spa Blue Mountain reserves the right to cancel and/or refund future bookings, if necessary.
What happens if I do not have a reservation, but I still want to come?
Please visit our Spa Access Today webpage for more details.
Guests can arrive on-site to inquire about walk-in access, but may be subject to a Wait List if the Spa is at capacity.
Wait List sign-up is an online link. If the Wait List is CLOSED it means there are reservations available for Spa access that day.
The Wait List is for Guests who do not have a reservation today. The Wait List is not for future dates. Wait List Guests will receive text notification messages and can text reply/chat for updates, etc. Please do not call the Spa for updates. Wait times vary depending on capacity limitations and check-in is not guaranteed. There are limited spots on the list but when capacity is available, more Guests can sign-up.
Prior to signing-up, please be in close proximity to the Spa. If you are notified to check-in, Guests must arrive within 30 minutes.
We do not offer a Cancellation List or Wait List for Massage treatments. All Spa cancellations and additions to the schedule will be available online. We recommend Guests visit our reservations portal often.
In general, peak or busy times to visit are typically weekends and holidays. We recommend guests book in advance for availability.
What are your general policies and conditions?
- Guests must be 18 years or older. Guests may be asked to show identification.
- Rates are per person, taxes not included.
- Prices subject to change without notice.
- Due to capacity limitations, groups of 4 people maximum are permitted. There are no exceptions to this policy until further notice.
- There are no in and out privileges for Guests.
- Towels and a locker are provided. Guests may bring a robe. We encourage Guests to bring their own re-usable water bottle.
- Massage Guests receive complimentary access to the Scandinavian Baths & Rental Robe during their visit.
- Bathing suits are mandatory, sandals are recommended.
- To respect the privacy of other Guests, the use of cell phones or cameras are not permitted in Change Rooms, the Baths activity or in the Massage Pavilion.
- Full payment is required at time of booking for all reservations. We accept Visa, Master Card and AMEX.
- Scandinave Spa Gift Cards can be redeemed and applied as payment for your spa visit at check-in only (your credit card will be refunded at check-in, if a gift card is presented). Gift Card Terms & Conditions.
- The spa is a mask friendly environment. Guests are recommended to wear a mask during a Massage.
What is included in the Thermal Spa (Scandinavian Baths) experience?
The Thermal Spa experience includes access to the large outdoor Hot Baths, Cold Plunges, Waterfalls, indoor Saunas and Steam Room, outdoor Fireplaces and indoor/outdoor relaxation areas. For optimal health benefit, we recommend Guests try the Thermal Spa circuit, which includes cycling through hot > cold > relaxation installations. It is recommended to repeat the cycle 3-5 times during your visit.
The Thermal Spa (Baths) experience is typically a 2 hour activity. Although there is no time limit to how long Guests can stay. Guests can bring their own robe or rent one upon arrival. Bathing suits are mandatory and sandals are recommended.
NOTE: All the hot and cold pools are treated with bromine/chlorine, maintained and tested as per the requirements of Public Health. The Spa is not responsible for any damage to personal belongings, including bathing suits.
What is included if I book a Massage treatment?
Massage Guests receive complimentary access to the Thermal Spa (Baths) experience and receive a Robe Rental during their visit. Registered Massage treatments are eligible for health benefit reimbursement. Massage Guests do not need another reservation to access the Thermal Baths activity. Massage check-in time includes time to access the Baths.
What are your Gift Card terms and conditions?
Our Gift Card terms & conditions can be viewed here.
What are your opening hours?
We are open daily from 9:00 am to 9:00 p.m., rain or shine. Parking is available from 8am-9:30pm only. During extreme weather conditions, we may have to adjust our hours to ensure the safety of our Guests. For information during these instances, please check for updates on our website via the alert message.
December 24: 9am-6pm
December 25: closed
Are there peak periods or promotional times?
Our popular Unwind Wednesdays is a weekly promotion. Guests can enjoy reserved access to the Thermal Baths for $10 less than other days. Unwind Wednesdays are not offered during Peak Season time periods, including:
December 17, 2022-January 8, 2023
February 18, 2023-February 26, 2023
March 11, 2023-March 19, 2023
Peak seasons, holidays and weekends are in high demand and sell-out quickly. We recommend Guests reserve their visit in advance to avoid disappointment.
What is the maximum group size I can book?
Currently, Guests can make reservations for a maximum 4 people per session online or by phone.
Are massages reimbursable by my private group insurance?
For Massages that are booked with a Registered Massage Therapist, a receipt will be issued for insurance purposes by the Therapist. All Registered Massage Therapists are regulated by the CMTO (College of Massage Therapists of Ontario). Registered Massage Guests are required to fill out a health history form in advance of your massage treatment. Your massage receipt will reflect the method of payment.
The Relaxation Massage is offered by a Massage Technician and is not covered by health benefits. Guests who are receiving a (non-Registered) Relaxation Massage can download and complete their Health Questionnaire here.
Note: A review and discussion of your health history form/questionnaire is part of your treatment time.
Do you accept US dollars and third party gift cards?
We accept US dollars for payment and provide a fair exchange rate. This rate may not be the same as bank rates.
Please note we do not accept WaySpa and SpaFinder gift cards as payment. Additionally, we are currently not participating in other 3rd party promotional partnerships.
Scandinave Spa Blue Mountain accepts gift cards from other Scandinave Spa locations, except in certain circumstances. We recommend guests call us in advance to see if their gift card is redeemable at the Blue Mountain location.
Prepare for Your Visit
I have a reservation, what time should I check-in?
Guests who have reserved a Thermal Spa visit or Massage treatment should refer to their email confirmation for specific check-in times and important information about their visit. Late arrivals cannot be rescheduled. Thermal Baths reservations will be forfeited without refund. Guests who are late for their Massage will impact the amount of allotted time for their treatment.
Thermal Baths Guests
- Guests are required to arrive at the booked time of their reservation.
Guests can arrive up to 1 hour prior to their appointment. We recommend arriving at least 30 minutes in advance. Arriving late will impact the amount of allotted time for your massage treatment.
Massage Time Exceptions:
- 9:00am/9:15am Check in is 30 minutes before.
- 6:15pm/6:20pm Guests can arrive 2 hours before to access the Baths in advance.
- 7:40pm/7:45pm Guests can arrive 3 hours before to access the Baths in advance.
What should I bring?
Guests should bring appropriate bathing suit attire, which includes religious swimwear. Sandals or flip flops and a reusable water bottle are recommended. Guests can also bring their own robe.
Upon arrival, all Guests receive two towels, a wristband and locker for their belongings.
- Rental Robes can be purchased by Thermal Baths Guests. Massages Guests receive a Rental Robe upon check-in.
- Water stations are located throughout the Spa for Guests to re-full their water bottles.
- Tea sampling stations are also available
- Bathing Suits, sandals and other Spa day Essentials are available in the Spa Boutique. Guests can also order items online in advance of their arrival. Visit SPA SHOP HERE.
- The Spa Bistro is open from 11:30am-7pm daily. Light and healthy selections are offered, including gluten-free items.
NOTE: Scandinave Spa Blue Mountain is a quiet experience for everyone to enjoy. The use of digital devices, phones and cameras are not permitted in the Massage pavilion and Thermal Baths activity. Please be kind and respectful of Spa protocols and other Guests. Thank you.
What other policies should I know before I visit?
We are surrounded by nature and asks Guests to be mindful of the tranquility of the environment. Guests are expected to interact quietly during their visit. Staff will provide gentle reminders about this policy.
Cell Phone Policy: Escape from the electronic devices during your visit. We encourage Guests to leave cell phones in their locker while experiencing the spa. A digital escape during your visit promotes better relaxation and longer lasting wellness benefits. Guests using their phone may be approached by our staff and reminded to put them away. Guests are not permitted to make phone calls, video calls or to have sound or volume on during their visit.
Camera & Video Policy: To respect the privacy of other Spa Guests, taking photos or video is not permitted during your visit. Digital devices with cameras & video capability are not permitted in the Baths activity, Massage Pavilion and Change Room areas.
There are no in and out privileges for Guests already onsite. For more information: Important to Know
Can I visit the Spa with family and friends?
Yes. Scandinave Spa is an accessible and welcoming experience for anyone 18+ years old. We ask all Guests to be respectful and kind of our policies, spa etiquette and the experience of other guests during their visit.
Currently, Guests can make up to 4 reservations at a time or during one session online.
Why is it so important to be quiet while visiting Scandinave Spa?
Scandinave Spa Blue Mountain promises well-being, tranquility, natural surroundings and a digital escape. Being quiet promotes a more mindful relaxation experience, releases stress and the distractions of everyday life. We encourage guests to reap the full health benefits of their visit by interacting quietly while they are here.
For more information on the benefits of quiet reflection at Scandinave Spa, please visit our Blog page.
What measures does Scandinave Spa implement to ensure the facilities are clean & safe?
The Thermal Spa Baths (hot and cold pools) are all outdoors and follow the rules & regulations of Grey Bruce Public Health. All Baths are treated with health-approved levels of chlorine & bromine. All water is quality control tested 4 times per day which is double the requirement by local health authorities. Scandinave Spa is committed to ensuring our water quality is maintained during all hours of operation. Guests can also request copies of Scandinave Spa Blue Mountain’s water testing results. Guests should feel confident that Scandinave Spa’s properly treated water is a low risk for virus and bacteria transmission. NOTE: All Spa Guests are required to rinse shower before their Massage treatment and the Thermal Spa experience.
Our cleaning and disinfection protocol have always exceeded the requirements of health authorities. Every day operations prioritizes water safety and sanitizing of the high traffic areas. Overall building maintenance and cleaning of all indoor and outdoor areas are disinfected daily.
In addition to regular cleaning, new disinfection procedures have been added to increase the sanitation of frequently touched surfaces such as sign-in tablets, lockers, seating, door handles, and handrails.
Scandinave Spa has also installed commercial-grade HEPA Air Filters in 6 areas of the Spa, including 3 Air Filters in the change rooms to maintain a consistent source of fresh air and circulation. A new and improved ventilation system in the Massage Pavilion was installed in fall 2018.
For more information about our commitment to health & safety, please link here.
Since your facilities are outdoors, what happens in rain or poor weather?
The Thermal Spa (Baths) activity are open year-round, rain, shine or snow. The facilities are designed so you can enjoy the experience regardless of the weather. As per regulations, in the case of lightning during a thunderstorm, the outdoor hot & cold pools may close temporarily, indoor spaces are still available for Guests to enjoy.
In the event of extreme weather warnings or road closures, please call ahead of your visit. In case of emergencies please check for updates on the home page of our website or social media channels.
Do you have overnight accommodations? Do you offer lodging packages?
Scandinave Spa does not have overnight accommodations on-site. There are many lodging accommodators in the area, including Resorts, Hotels, B&Bs and Boutique Inns.
Scandinave Spa Blue Mountain does partner with some local accommodators to offer Spa Packages throughout the year. For more information about current Overnight Spa Package offers, please visit the Getaways Page on our website.
Scandinave Spa Blue Mountain packages are not offered on travel websites ie. VRBO, Expedia, Priceline.com, etc.
Can we eat on site?
There is an on-site Bistro. Light, healthy lunch fare, snacks and drinks are available between 11:30 am – 7:00 pm.
Guests are not permitted to bring box lunches inside or eat in the change rooms, massage pavilion and Thermal Spa activity.
Are alcoholic drinks or cannabis permitted?
We strongly advise against the use of alcohol/drugs prior to arriving. We also do not permit Guests bringing their own alcoholic beverages or drugs on-site.
Management reserves the right to prohibit spa access to Guests who appear to be under the influence of alcohol or other drugs.
Are children allowed on site?
Guests must be 18 yrs and over to access the Spa. Guests may be asked to provide identification upon check-in.
Do you accept groups? Do you have special group rates?
There is no specified limit to the number of guests arriving together, however, Scandinave Spa Blue Mountain is operating at capacity levels less than pre-COVID times. Reservations may be difficult to secure for large groups.
NOTE: There are no special rates for groups at this time.
Are animals/pets permitted on site?
Scandinave Spa Blue Mountain does not permit animals/pets to be left in a vehicle or on a leash while Guests are visiting the Spa. If an animal is left in a vehicle, please notify one our staff members so we can locate the Guest. Our animal/pet policy is in keeping with the Ontario SPCA and Human Society standards. For more information, please call Ontario SPCS 1-888-ONT-SPCA (668-7722) or visit www.ontariospca.ca. The Spa permits service animals according to the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service standards.
For more information and to plan a visit, please call (705) 443-8484 to speak with a Guest Service agent.
Health & Wellness
I am pregnant. Can I have a massage anyway? Is it possible to experience the Thermal Baths Spa experience?
All Registered Massage Therapists and Technicians are trained to provide safe, prenatal massages. Please indicate online or by phone if you or another Guest is pregnant when reserving a massage appointment.
The Thermal Spa experience may not be recommended for pregnant individuals because the temperature changes could lead to complications. Please consult your health care provider.
Can I receive care if I am under medication or suffering from certain health problems?
We recommend Guests discuss health issues with their health professional in advance of their spa visit. If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are sometimes best to avoid. A note from your doctor may be requested by your Massage Therapist. Guests are asked to fill out a health form which asks specific questions about one’s health. Your Massage Therapist will review this information with you before your treatment.
Are the facilities accessible to Guests with disabilities?
Scandinave Spa Blue Mountain meets all applicable accessibility standards. All Staff have completed the Accessibility for Ontarians with Disabilities Act (AODA) Training to welcome Guests with disabilities. The Spa permits service animals, mobility devices and we provide complimentary Baths access to Support Persons. According to the AODA’s Customer Service Standards, one of two conditions must apply for an animal to be considered a service animal:
- the animal is easily identifiable as relating to your disability (for example, it is a guide dog or other animal wearing a vest or harness).
- you can provide documentation from a regulated health professional confirming the animal is required due to a disability.
For more information and to plan a visit, please call (705) 443-8484 to speak with a Guest Service agent.
I identify as LGBTQ2IA+. Do you have gender neutral bathrooms or locker/change rooms?
We welcome everyone to experience our spa environment regardless of their gender identity. We have several gender neutral bathrooms located in the reception area, Massage pavilion and in the Baths activity. There are also gender neutral cold rinse shower areas in the Baths activity.
At this time we only have male and female designated locker/change rooms. All shower stalls are separated with partitions and curtains for privacy. Washrooms in both areas have private stalls with lockable doors. Two private, curtained change areas are available in the female change room as well. Guests can choose which room they feel most comfortable using.
NEW: Scandinave Spa offers lockers for Guests who prefer to change in a gender neutral bathroom space.
We encourage guests to call or email us in advance of visiting, so we can answer questions, provide more information or ensure staff is available to assist Guests upon arrival.
What clothing do I wear during a massage? What should I know before a massage treatment?
Our Registered Massage Therapists follow the professional standards of the College of Massage Therapists of Ontario (CMTO). For more information about what to know, watch the CMTO video here.
Massage Therapists and Technicians are trained to use sheets to keep you covered while being massaged & to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but respect the choice of our clients who prefer to undress to their comfort level.